Castelli Cafe Loyalty Rewards


As our way of saying thank you for your loyalty to Castelli Cafe, we offer an array of rewards to keep you smiling – and looking spectacular – while you ride.


Castelli Cafe Club Membership

Based on your rolling annual spend, our exclusive Castelli Cafe Club Membership programme offers you two discount levels on all non-sale, current season collections.

Tifosi spend over £100 in a rolling year and receive 5% discount

Premio spend over £350 in a rolling year and receive 10% discount

You'll need to be logged in to see your Castelli Cafe Club Membership price. You can check your current membership level on your My Account page.

Your club membership price is based on SRP, if a product is already discounted by more than your Club Membership price, no additional Club discounts are applicable.


Cafe-Premio discount

Castelli Cafe customers also receive a greater discount when using our Cafe-Premio crash replacement programme: 50% off within a year of purchase and 40% off within two years of purchase.

Check out the Cafe-Premio page for more information.


Castelli Cafe Loyalty Points

Exclusive to Castelli Cafe, every £33 you spend earns you one loyalty point. For every 12 points you collect, you're rewarded with a £60 voucher code to spend on the site.

So, if you spend £66, you'll earn two points; if you spend £99, you'll earn three points; if you spend £132, you will earn four points – and so on.

There's no limit to the amount of points you can earn in a transaction. If you earn more than 12 points, the points balance will be transferred to your next virtual loyalty points card.

Think of it like a coffee stamp card – except instead of free coffee, you earn free Castelli kit and instead of a bit of cardboard, your points are stored in your My Account area.

Keep your eyes peeled to the website and our social media channels for special promotions we run from time to time, such as double points.


Pending points and live points

When you spend on Castelli Cafe, you earn pending points. These are converted into live points after 31 days – because you're entitled to return products for a full refund up to 30 days after purchase (warranty returns are unaffected).

For every 12 live points you earn, you will automatically receive a Castelli Cafe Loyalty Points voucher code, worth £60.


Spending your voucher code

To redeem your voucher code, simply go to the My Vouchers area of your account, select the 'My Rewards' tab – top right with a dark grey colour – and then type the code into the 'Voucher' field on the payment page (not the promo code field on the basket page).

Please note that you can only spend the voucher in a single transaction and no change is given if spending under £60.

You can collect and store multiple virtual loyalty points cards, but Castelli Cafe Loyalty Points reward voucher codes expire after 365 days. If your account is inactive for over 500 days, your points total is reset to zero.


#CafeLove

On most Fridays, we offer three lucky Castelli Cafe customers a six-point bonus on their accounts through our long-running #CafeLove Twitter promotion. We may also offer extra prizes from time to time, so it pays to get involved!


How to take part in #CafeLove Fridays

It's free to enter. All you need is a Castelli Cafe account, a Twitter account and an itchy finger to get tweeting about your @CastelliCafe #CafeLove.

Keep your eyes on our Twitter feed to see the announcement of #CafeLove each week – it usually starts around 6am.

Use #CafeLove in a tweet along with @CastelliCafe before 4pm when #CafeLove is running and you'll be automatically entered.

You can send as many @CastelliCafe #CafeLove tweets as you like but you will only gain one entry per week.

At around 4pm, we'll select three winners at random and notify them of their success on Twitter.

To claim the bonus points, notified winners must direct message us their Castelli Cafe account name and account email address before the following week's competition starts.

The #CafeLove promotion is run on an ad-hock basis and can be affected by us puncturing, bonking or spending too long at our mid-ride Cafe stop! This means we might not always run the promotion, start it a 6am promptly or be able to draw winners on the day. Keep an eye on the Castelli Cafe Twitter feed every Friday for that week's details.

By entering, you agree that you understand and abide by these rules.