Ordering and Payments


Here you'll find information on ordering, payment types accepted, stock checking and pricing for Castelli Cafe, the UK's official home of Castelli Cycling garments.


Registration

By registering with Castelli Cafe, you can use the My Account dashboard to manage your orders, returns, addresses, Castelli Cafe Loyalty Points, vouchers, product wish list, personal details and newsletter subscriptions.

You also have the option to store your payment details on our secure server, to make the checkout process quick and simple.

Please note we do not offer a guest checkout procedure.


Secure payment processing

For your peace of mind, the entire Castelli Cafe site (not just the checkout) is run through a secure https platform. The site uses the secure Sage Pay portal for payment processing.

Castelli Cafe does not retain your card details and your card details are not visible to Castelli Cafe or Saddleback employees.


Payment types

Castelli Cafe accepts the following payment cards, which are charged when your order is processed.

VISA, VISA Debit, Mastercard, Maestro and PayPal


Promotional codes

Castelli Cafe offers loyalty voucher codes as part our Castelli Cafe Loyalty Points system.

These are displayed in the My Vouchers section of the My Account dashboard and can be redeemed at the end of the checkout process (not using the promo code section of the shopping bag).


Checking stock levels

Castelli Cafe operates a live stock system. If you are able to add an item to your basket by first selecting product colour and size, then the item is in stock. However, the item is not allocated until you have completed checkout.


Castelli Cafe Loyalty Points

We operate a loyalty point system as part of the Castelli Cafe service to thank you for your custom. Please check our Castelli Cafe Loyalty Points page for full details on the programme.


Errors and omissions

In the case of any errors and omissions on the Castelli Cafe website, we reserve the right to refund your order prior to the goods being dispatched from our warehouse.

We reserve the right to cancel any order if the product ordered is no longer available. In such a situation, no compensation will be offered, but customers will be notified and refunded the full cost of the product ordered.

We have taken every care to ensure that photos and descriptions of products are accurate, however slight variations in product colour may occur due to different screen calibrations or the technical fabrics employed in the product's manufacture.

Full terms and conditions can be found here.


Order confirmations

You will receive an email confirmation for each order placed on Castelli Cafe. If you have not received an order confirmation following payment or are not certain that payment was successful, please email orders@castellicafe.co.uk or call us on 01454 285270.


Pricing

All prices are quoted in UK pounds sterling including VAT at the current rate.


Out of stock product and pre-orders

It is not possible to order out of stock products on the Castelli Cafe website.


Amending an order

Once your order has been processed we are no longer able to amend.