Castelli Cafe Delivery Information


Express signed for delivery as standard

Express delivery with tracking and sign for goods is standard for all Castelli Cafe orders.


How much will it cost you

Express delivery is FREE for orders over £50. For order values less than £50 a £5 delivery charge may be applied any delivery chargers will clearly be shown in the basket if applicable.


Where we deliver

We deliver to UK addresses only, including England, Scotland, Wales, Northern Ireland, the Isle of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland.

We do not currently ship to the Channel Islands, Eire or to British Forces Post Office addresses.


How long it should take to get your delivery

Goods are sent via Parcelforce's Express24 service. In most case

Orders placed before 2pm Monday to Thursday (excluding public holidays) will be dispatched for next day delivery.

Orders placed before 2pm on Friday will be dispatched for delivery on Monday (excluding public holidays).

Orders placed after 2pm on Friday or over the weekend will be dispatched on Monday for Tuesday delivery (excluding public holidays).

However please be aware that during busy postal times, some delays outside of our control may unduly effect delivery of goods, where this is foreseen (Christmas or stock take) we will share a delivery scheduled to show expected delays.

Please note, we currently do not offer a service (free or paid for) for weekend or public holiday deliveries.

Please refer to Parcelforce's delivery speed guarantee exceptions for full details of this service.

Somebody at your address will need to be available to sign for your delivery. If no one is at your delivery address when a delivery is attempted any delays in retrieving your goods are then outside of our control.

Tracking your order

Our order processing team will send you an email confirmation with a Parcelforce tracking number when your item has been dispatched.

Visit the Parcelforce website to track your order.

Please see our Delivery FAQs below for more information on Castelli Cafe deliveries.

You may also be interested in our full Terms and Conditions

In addition customers who submit a valid mobile number will be able to see live tracking of expected delivery and have more delivery options available (this is an ongoing extension to the service and is not currently fully rolled out)


Delivery FAQs

Here are the delivery-related questions most frequently asked by Castelli Cafe customers. If you can't find an answer to your question here, please get in touch with us at info@castellicafe.co.uk or call us on 01454 285270.


How do I track my delivery?

Once your order has been processed, you will receive an email confirmation containing a Parcelforce tracking number.

Visit the Parcelforce website to track your order. If you havent recieved a tracking number the day you expect your order to be dispatched then please contact our customer service team.


Do you deliver outside the UK?

We deliver to UK addresses only including England, Scotland, Wales, Northern Ireland, the Isle of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland. We do not ship to the Channel Islands or Eire.


Do you deliver on Saturdays or Sundays?

Sorry No, we cannot offer Saturday or Sunday delivery.


Does my order have to be delivered to my home address?

No, you can set up an alternative delivery address in the My Account section or at time of ordering. Please note that somebody will need to be available to sign for your delivery.


What if I'm not in to sign for my delivery?

If neither you nor someone at your address is available to sign for your delivery, the courier

will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot.

You will receive an attempted delivery card if this is possible.

Your delivery tracking status on the Parcelforce website will change to 'Delivery Attempted.'


I get a 'We are currently unable to confirm the status of your parcel' error on the Parcelforce delivery tracker site

Tracking numbers only become valid when the item enters the Parcelforce system. If you are checking for an update on the day of order, please try again after 6pm.

If you are still having an issue after this time, please contact us at info@castellicafe.co.uk.


I get an 'Address Problem' error on the Parcelforce delivery tracker

This could be an issue with either the way your address has been submitted at order or because the delivery driver is unable to find – or access – your address.

In this case, please contact Parcelforce directly via the company's online form or by calling 0344 800 4466 (local rate number).


What if the tracking status is 'Parcel Delivered' but I have no parcel?

Please check your mailbox for an attempted delivery card, which will detail the location of your parcel.

In the event there is no attempted delivery card, please use your tracking number on the Parcelforce website to find your Parcel ID number, then contact Parcelforce directly via the company's online form or by calling 0344 800 4466 (local rate number).

In the unlikely event that there is a disputed delivery, please get in touch with the Castelli Cafe helpdesk at info@castellicafe.co.uk or 01454 285270 and we will do our utmost to solve the issue.


What if my tracking status is 'Attempted Delivery' but I have no attempted delivery card?

If there is nobody to receive the parcel, the courier will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot. The card may be stuck in your letter box eaten by the dog or the driver might not have had access to your letterbox - but fear not.

You should have received an attempted delivery card but in the event that you have not, please use your tracking number on the Parcelforce website to find your Parcel ID number. You will need this number and identification to claim your parcel at your local Post Office.


What if my parcel has arrived damaged?

Please sign for the item as damaged – this is essential in the event of a claim being made.(If the outer packaging is OK but the goods are damaged please follow our standard returns procedure)

Check the contents of your parcel with extra care. If the goods are lost, damaged or soiled please contact us as soon as possible at info@castellicafe.co.uk or 01454 285270 to arrange a replacement.