Express delivery with tracking and sign for goods is standard for all Castelli Cafe orders.
Express delivery is FREE for orders over £50. For order values less than £50 a £5 delivery charge may be applied any delivery chargers will clearly be shown in the basket if applicable.
We deliver to UK addresses only, including England, Scotland, Wales, Northern Ireland, the Isle of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland.
We do not currently ship to the Channel Islands, Eire or to British Forces Post Office addresses.
Goods are sent via Parcelforce's Express24 service. In most case
Orders placed before 2pm Monday to Thursday (excluding public holidays) will be dispatched for next day delivery.
Orders placed before 2pm on Friday will be dispatched for delivery on Monday (excluding public holidays).
Orders placed after 2pm on Friday or over the weekend will be dispatched on Monday for Tuesday delivery (excluding public holidays).
However please be aware that during busy postal times, some delays outside of our control may unduly effect delivery of goods, where this is foreseen (Christmas or stock take) we will share a delivery scheduled to show expected delays.
Please note, we currently do not offer a service (free or paid for) for weekend or public holiday deliveries.
Please refer to Parcelforce's delivery speed guarantee exceptions for full details of this service.
Our order processing team will send you an email confirmation with a Parcelforce tracking number when your item has been dispatched.
Visit the Parcelforce website to track your order.
Please see our Delivery FAQs below for more information on Castelli Cafe deliveries.
You may also be interested in our full Terms and Conditions
In addition customers who submit a valid mobile number will be able to see live tracking of expected delivery and have more delivery options available (this is an ongoing extension to the service and is not currently fully rolled out)
Here are the delivery-related questions most frequently asked by Castelli Cafe customers. If you can't find an answer to your question here, please get in touch with us at firstname.lastname@example.org or call us on 01454 285270.
Once your order has been processed, you will receive an email confirmation containing a Parcelforce tracking number.
Visit the Parcelforce website to track your order. If you havent recieved a tracking number the day you expect your order to be dispatched then please contact our customer service team.
We deliver to UK addresses only including England, Scotland, Wales, Northern Ireland, the Isle of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland. We do not ship to the Channel Islands or Eire.
Sorry No, we cannot offer Saturday or Sunday delivery.
No, you can set up an alternative delivery address in the My Account section or at time of ordering. Please note that somebody will need to be available to sign for your delivery.
If neither you nor someone at your address is available to sign for your delivery, the courier
will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot.
You will receive an attempted delivery card if this is possible.
Your delivery tracking status on the Parcelforce website will change to 'Delivery Attempted.'
Tracking numbers only become valid when the item enters the Parcelforce system. If you are checking for an update on the day of order, please try again after 6pm.
If you are still having an issue after this time, please contact us at email@example.com.
This could be an issue with either the way your address has been submitted at order or because the delivery driver is unable to find – or access – your address.
In this case, please contact Parcelforce directly via the company's online form or by calling 0344 800 4466 (local rate number).
Please check your mailbox for an attempted delivery card, which will detail the location of your parcel.
In the event there is no attempted delivery card, please use your tracking number on the Parcelforce website to find your Parcel ID number, then contact Parcelforce directly via the company's online form or by calling 0344 800 4466 (local rate number).
In the unlikely event that there is a disputed delivery, please get in touch with the Castelli Cafe helpdesk at firstname.lastname@example.org or 01454 285270 and we will do our utmost to solve the issue.
If there is nobody to receive the parcel, the courier will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot. The card may be stuck in your letter box eaten by the dog or the driver might not have had access to your letterbox - but fear not.
You should have received an attempted delivery card but in the event that you have not, please use your tracking number on the Parcelforce website to find your Parcel ID number. You will need this number and identification to claim your parcel at your local Post Office.
Please sign for the item as damaged – this is essential in the event of a claim being made.(If the outer packaging is OK but the goods are damaged please follow our standard returns procedure)
Check the contents of your parcel with extra care. If the goods are lost, damaged or soiled please contact us as soon as possible at email@example.com or 01454 285270 to arrange a replacement.