Contact Castelli Cafe

At Castelli Cafe, we love nothing more than talking bike and sharing your Castelli experiences – but we also know it's not always sunshine and cycling.

Whether you want to get in touch for some buying advice, to share a picture of your latest cycling conquest or have some feedback on the site, don't hesitate to get in contact.

General enquiries

If you would like more information about Castelli Cafe or any of Castelli's products, please get in touch at or call 01454 285270.

Order enquiries

If you can't find the answer to your questions on our Ordering and Payments or Delivery Information and FAQs pages, please get in touch with us at or call us on 01454 285270.

Castelli Cafe on Social Media

Twitter and Instagram

Tweet us your questions about products or sizing, get involved with our community of likeminded Castelli-philes or just join in with our #CafeLove Fridays where you have the chance of winning Castelli Cafe Loyalty Points just for joining in.

If you're more into capturing the thrill of the ride and your love for Castelli in picture format, post it to the Castelli Cafe Instagram page.

Feedback and complaints

At Castelli Cafe, we aim to offer an exceptional shopping and customer service experience, but we're only human. If you would like to get in touch with feedback or a complaint, please email and we will endeavour to resolve any issues as speedily as possible.

Write to us

If you'd like to get in touch via snail mail, you can write to us at the following address:

Castelli Cafe at Saddleback ltd, 12 Apollo Park, Armstrong Way, Yate, Bristol, BS37 5AH


Please check our Returns page for more information on the returns process.


Please check our Warranty FAQs page for more information on whether your product is eligible for warranty replacement.

Crash replacement

Please check our Crash Replacement page for more information on the Cafe-Premio Crash Replacement Programme.