Castelli Cafe Christmas 2017 Deliveries and Returns


Shipping will continue for next day dispatch until 1pm on Thursday 21st December, Please note orders will still be dispatched on the morning of Friday the 22rd December but will not be delivered until after the public holidays (27th Dec). We will be closing for the Christmas holiday at 2pm of Friday the 22nd December.


We will then be open with reduced business hours on the 27/28/29 of December with goods ordered before 2pm each day being dispatch that day.


Be advised this is a very busy period for postal services extra demand and weather conditions can affect deliveries, so please don't wait until the last min especially if your order is important.


Try and order before the 15th December to guarantee your order arriving with you and to give us time to help you if it hasn't.


New Year Delivery Schedule

In addition to the Christmas delivery delays please note we will not be dispatching goods on Monday the 1st of January or during the weekends that book end the public holidays Normal dispatch will commence from January 2nd


Cafe Admin Holiday Close Down Period

The Castelli Cafe Admin team will be closed on the 23rd 24th 25th 26th and 31st of December and the 1st of January for annual holidays. We will be operating with reduced staff and reduced hours during the festive break so please be patient when awaiting replies.


Full normal service following the Festive break will resume from 2nd of January


Christmas Gift Returns Policy

Any orders placed in December for gifts will have an extended returns period. We will accept back December orders for exchange until the 30th January. However this only applies on goods that have not been worn or washed and that are returned with tags attached in the original packaging. If you are trying to return a gift for a size or colour swap please be sure to obtain the order number from the lovely person who bought you this, before sending any items back. No order number no exchange, sorry.


Castelli Cafe can only offer returns refunds and replacements on goods bought from its online store – please ensure you send any Castelli items to the store that sold them.


Gifts can only be exchanged like for like. (E.G. You can exchange a Red Gabba for a Blue Gabba or a small Gabba for a medium Gabba you can even exchange a small red Gabba for a medium blue Gabba if stocks permit - but you cant exchange a Gabba for other items


You can return a gift for a full refund however be advised the refund can only be applied to the purchasers account.


All returns must be with us before the 30th January and must satisfy our normal returns criteria.


Only orders returned with a returns form will be processed.


All other returns will be handled as normal however we will be a little more flexible on timeframes due to the holidays.


For our full returns T&C's please see the Castelli Cafe Returns section