Castelli Cafe Terms and Conditions


Below you will find full terms and conditions for Castelli Cafe. Please ensure you read and understand our terms and conditions prior to ordering from the Castelli Cafe website.

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Castelli Cafe Terms and Conditions of Sale

Last updated 1st September 2017

Section 3 and section 14 have been amended please note all orders following this date are subject to the revised T&Cs


This document tells you information about us and the legal terms and conditions (Terms) on which we sell any of our products (Products), including those listed on our website (our site).

These Terms will apply to any contract between us for the sale of Products to you (Contract). When you use our site, our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy shall also apply. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. These Terms and any Contract between us are only in the English language. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in 12 September 2016 when we first published these Terms. If ordering Products from our site, you should print a copy of these Terms or save them to your computer for future reference.


1. Information about us

1.1. We are Saddleback Limited trading as Castelli Cafe. We are a company registered in England and Wales under number 05134944 and with our registered office and main trading address at 12 Apollo Park, Armstrong Way, Yate, Bristol, BS37 5AH . Our VAT number is GB840350655. We operate the website www.castellicafe.co.uk

1.2. Contacting us. If you wish to contact us for any reason you can do so by e-mail at info@castellicafe.co.uk, telephone 01454 285 286 or post to Saddleback Ltd, Unit 10 Easter Court, Woodward Avenue, Bristol, BS37 5YS. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order. If you are a business and wish to give us formal notice of any matter in accordance with these Terms, please see clause 20.3


2. Our Products

2.1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2. Although we make every effort to be as accurate as possible, because our products are hand made all sizes, weights, capacities, dimensions and measurements indicated on the site may have minor inconsistencies.

2.3. In the case of errors or omissions that appear on our site, we reserve the right to alter a specification without prior notice.

2.4. The packaging of the Products may vary from that shown on images on our site.

2.5. It is your responsibility to ensure that colours and sizing of the Products are correct and suitable for their intended purpose before placing an order. We will not be responsible if any measurements, dimensions or colours you provide to us subsequently turn out to be incorrect.

2.6. We quote prices in UK Pounds Sterling. Prices include VAT where applicable. The checkout page breaks down the VAT figure for illustration and reporting purposes.

2.7. You may order Products that may be bespoke, made to custom measurements, in custom styles, in custom colours, made to order or embossed (Customised Products). The images of the Customised Products are for illustrative purposes only. We will use reasonable endeavours to obtain the closest possible match to artwork supplied to us. Please be aware due to the production process, shade variants may occur when printing onto different colour garments. Therefore we cannot accept any responsibility for any variation in colour of the finished print. Any artwork submitted to us which requires exact Pantone colours will be printed as near to such colours as the production process allows.

2.8. Either we or the manufacturer own all intellectual property rights (whether registered or unregistered) in the Products, subject to clause 2.9.

2.9. In relation to Customised Products, we own all designs, sketches, colours, materials, samples, artwork, specifications and know-how created for you until we have received payment in full from you for the Customised Products in accordance with clause 14.5.


3. If you are a consumer

This clause 3 only applies if you are a consumer.

3.1. If you are a consumer, you may only purchase Products if you are at least 18 years old. If you are under the age of 18 please ensure an adult places your order for you.


4. If you are a business customer

This clause 4 only applies if you are a business.

4.1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

4.2. These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

4.3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

4.4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.


5. How the contract is formed between you and us

5.1. Our order pages will guide you through the steps you need to take to place an order with us. When you place your order, you will set up an account with us (Castelli Cafe Account). Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2. All orders, save for Customised Product orders, must be placed through our site. We do not accept orders by any other means. Customised Product orders, must be submitted by you to us in writing and may be sent by post, fax or email. We will confirm your order to you by email only.

5.3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order and have received your payment (Order Confirmation). If you have a problem processing your payment online or are not certain that your payment was successful please email info@castellicafe.co.uk. However, please note that the Order Confirmation does not mean that your order has been accepted. Our acceptance of your order will only take place as described in clause 5.4.

5.4. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.5. It is not possible to place an order for an out of stock product or pre-order new lines. You can however express your interest in an item that is not available, by using the 'inform me' button on the relevant product page. You will then receive an email when the item becomes available in your chosen size and colour.

5.6. In the unlikely event we are unable to supply you with a Product, for example because that Product is no longer available or because of an error in the price on our site as referred to in clause 13.1, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged without undue delay.


6. Our right to vary these Terms

6.1. We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

6.2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

6.3. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

6.4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive.


7. Your consumer right of return and refund

This clause 7 only applies if you are a consumer.

7.1. If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal rights, including your right to cancel the Contract, is available from your local Citizens' Advice Bureau or Trading Standards office.

7.2. However, this cancellation right does not apply in the case of Customised Products.(which shall include any products made in custom styles custom colours or custom measurements).

7.3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:



Your Contract

End of the cancellation period

Your Contract is for a single Product (which is not delivered in instalments on separate days).

The end date is the end of 30 days after the day on which you receive the Product.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 9th February.

Your Contract is for either of the following:

One Product which is delivered in instalments on separate days.

Multiple Products which are delivered on separate days.

The end date is 30 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 14th February.



7.4. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is notify our Customer Service Team within 30 days of receiving the item by either writing to Customer Care, Saddleback Ltd, 12 Apollo Park, Armstrong Way, Yate, Bristol, BS37 5AH, e-mailing us at info@castellicafe.co.uk or calling us on 01454 285270 If you are emailing us or writing to us please include details of your order to help us to identify it. You may also use the model cancellation form in Schedule 1 Returns Form and provided with the Product but this is not obligatory. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

7.5. If you cancel your Contract we will:

(a) Refund you the price you paid for the Products.

(b) Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) Make any refunds due to you as soon as practicable and in any event within the deadlines indicated below:

(i) if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 7.7;

(ii) if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.

We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

7.6. If the products are faulty or mis-described and you wish to cancel the contract then you will do so in accordance with 7.4 and 7.8(a). When we receive the products from you we will refund you in accordance with clause 7.5.

7.7. We will refund you on the credit or debit card or credit your PayPal account that you used to pay. If you used vouchers to pay we will refund you in vouchers.

7.8. If a Product has been delivered to you before you decide to cancel your Contract:

(a) Then you must return it to us without undue delay and in any event not later than 30 days after the day on which you let us know that you wish to cancel the Contract;

(b) Unless provided with a Free returns label you will be responsible for the direct costs of returning the Products to us.

7.9. All Products returned to us under this clause 7 must be in new and unused condition. We may refuse to provide a refund where we reasonably consider this not to be the case, or reduce any refund where they have been handled by you in an unreasonable manner.

7.10. You can always return a product if it is faulty or different to what you ordered. You always have rights where a product is faulty or mis-described (see clause 8).


8. If there is a problem with a product

This clause 8 only applies if you are a consumer.

8.1. If you have any questions or complaints about any Product, please contact us. See clause 7.4 above for more details.

8.2. We are under a legal duty to supply products that are in conformity with this Contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.



Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

Up to 30 days: if your item is faulty, then you can get a refund.

Up to six months: if your faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases.

Up to six years: if the item can reasonably be expected to last up to six years you may be entitled to a repair or replacement, or, if that does not work, some of your money back.

If you wish to exercise your legal rights to reject faulty, defective or incorrect products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.



9. Your business right of return and refund

This clause 9 only applies if you are a business.

9.1. We only accept returns of Products from business customers if they are faulty or mis-described.

9.2. Subject to clause 9.1, if:

(a) you give notice in writing to us within a reasonable time of discovery that some or all of the Products do not comply with the warranty set out in clause 16;

(b) we are given a reasonable opportunity of examining such Products; and

(c) you return such Product to our place of business at our cost

we shall, at our option, repair or replace the defective Products, or refund the price of the defective Products in full.


10. Delivery

10.1. All orders will be delivered by Parcelforce on an Express 24h service during working days only to your stated delivery address.

10.2 If you are a consumer, we only recommend submitting a work address as the delivery address if it is secure and trustworthy.

10.3. Working days are Monday through to Friday exclusively, we do not dispatch on Saturdays and Sundays or UK public holidays.

10.4. We do not guarantee 24h delivery. Products will normally be dispatched on the same working day for orders placed before 2pm. Orders placed after 2pm will be dispatched on the next working day.

10.5. Under normal circumstances, orders will be delivered the next working day to mainland UK addresses except addresses within the exceptions list Delivery Info Delivery times may be extended during peak postal times or UK public holidays through no fault of our own. In the unlikely event that delivery for the next working day is not possible, delivery will take place no more than 30 days after the date of Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order).

10.6. We offer free delivery on all orders over £50.00. However, we reserve the right to charge a fee of £5 including VAT towards the cost of postage and handling of orders under £50.00.

10.7. If you are using a discount code then the total cash amount spent after the promotion code has been applied must still exceed the £50.00 threshold to receive free postage.

10.8. We will keep you informed if there is likely to be a delay in dispatch or delivery due to foreseen incidents (for example: stock take, Christmas demands).

10.9. It is your responsibility to have someone available to sign for your order. You package will not be left unsigned for. If no one is available to sign for your order, a card may be left (where possible) and your package will go to your local courier collection point.

10.10. We may provide you with order alerts if you provided a mobile number when setting up your Castelli Cafe Account. This is to give you greater clarity on the progress of your order. we may send the following information to your mobile number in the form of SMS messaging.

(a) Your order tracking number and courier

(b) Your delivery day and an estimated delivery time

(c) Any delivery options (for example setting a new delivery date, deliver to a neighbour etc.

10.11. Goods will be delivered as set out in clause's 9.1 to 9.4 but in all cases within 30 days of dispatch notification. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19 for our responsibilities when this happens.

10.12. Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

10.13. You own the Products once we have received payment in full, including all applicable delivery charges.

This clause 10.14 only applies if you are a consumer.

10.14. If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following circumstances apply:

(a) we have refused to deliver the Products;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

10.15. In any other circumstances, if you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.14, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order straight away, if we do not meet the new deadline.

10.16. If you do choose to cancel your order for late delivery under clause 10.14 or clause 10.15, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us in accordance with clause 7.7.

10.17. If you cancel your order under clauses 10.14 and 10.15 then we will refund all payments made by you under the Contract without undue delay.


11. Retention of title for business customers

This clause 11.1 only applies if you are a business customer.

11.1. The risk in the Products shall pass to you on completion of delivery.

11.2. Title to the Products shall not pass to you until:

(a) we receive payment in full (in cash or cleared funds) for the Products and any other Products that we have supplied to you in respect of which payment has become due (including all applicable delivery charges) in which case title to the Products shall pass at the time of payment of all such sums

(b) you resell the products, in which case title to the products shall pass to you at the time specified in clause 11.4

11.3. Until title to the Products has passed to you, you shall:

(a) store the Products separately from all other goods held by you so that they remain readily identifiable as our property;

(b) not remove, deface or obscure any identifying mark or packaging on or relating to the Products;

(c) maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery; and

(d) give us such information relating to the Products as we may require from time to time.


12. No international delivery

12.1. Unfortunately, we do not deliver to addresses outside the UK and Ireland.

12.2. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK Mainland.

12.3 Delivery to ROI, Channel Isles and BFPO address are under review and when available the terms and conditions for these destinations will appear here.


13. Price of products and delivery charges

13.1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 5.6 for what happens if we discover an error in the price of Product(s) you ordered.

13.2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

13.3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

13.4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page

13.5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced.


14. How to pay

14.1. You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, Visa Debit, Switch, Mastercard and PayPal. Business customers ordering Customised Products can pay via BACS or cheque.

14.2. We use a secure online banking partner "Sage Pay to collect and administer payments. Castelli Cafe / Saddleback personnel do not have access to your card details.

14.3. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit/credit card until your order has gone to dispatch.

14.4. In relation to Customised Products, on placing your order you will be required to pay a non-refundable deposit to us (subject to clause 8 where you are buying as a consumer) of 50% of the total price of your order.

14.5. In relation to Customised Products, you will pay all outstanding amounts of your order prior to us dispatching them.

14.6. If you are a business customer and you fail to make any payment due to us under clause 14.5, then you will pay interest on the overdue amount at the rate of 8% per annum above HSBCs base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgement. You will pay the interest together with the overdue amount.

14.7. Subject to clause 14.6, we may suspend all further deliveries of Products until payment has been made in full.

14.8. If you have a promotional code, please enter it into the promotional code box on the checkout page, the promotional codes are case sensitive so please be sure to use it exactly as it is shown. The prices will automatically change when the promotion is used and the saving shown. The promotion code will therefore affect the value of the basket, which may impact on the postage charges.

14.9. If you have a gift voucher code, (your loyalty points create a gift voucher code) please enter it at the checkout page. This payment towards your order will be automatically reflected. This does not affect the value of your basket for postage purposes. If you have more than one gift voucher, please contact customer services on our email info@castellicafe.co.uk as only one gift voucher may be used per order.

14.10. If you have loyalty points, please see details here of how to use these for payment

14.11. Gift vouchers are non-refundable.


15. Manufacturer guarantees

15.1. Some of the Products we sell to you may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

15.2. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described.


16. Our warranty for the Products

16.1. For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 16.2.

16.2. The warranty in clause 16.1 does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the Products in accordance with the user instructions;

(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(e) any specification provided by you.

16.3. If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described.


17. Our liability if you are a business

This clause 17 only applies if you are a business customer.

17.1. Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(d) defective products under the Consumer Protection Act 1987.

17.2. Subject to clause 17.1, we will under no circumstances whatever be liable to you for any of the following losses (whether direct or indirect), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

17.3. Subject to clause 17.1, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

17.4. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.


18. Our liability if you are a consumer

This clause 18 only applies if you are a consumer.

18.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

18.2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

18.3. We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by sections 9, 10, 11, 12, 13, 14, 15, 16 17, 28 and 29 Consumer Rights Act 2015;

(d) defective products under the Consumer Protection Act 1987.


19. Events outside our control

19.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2.

19.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

19.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

19.4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.


20. Communications between us

20.1. When we refer, in these Terms, to "in writing", this will include e-mail.

20.2. If you are a consumer you may contact us as described in clause 1.2.

20.3. if you are a buisness;

(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


21. Other important terms

21.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

21.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

21.3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

21.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

21.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

21.6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

21.7. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

21.8. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).


- MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To

SADDLEBACK LIMITED trading as Castelli Cafe

12 Apollo Park, Armstrong Way, Yate, Bristol, BS37 5AH


info@castellicafe.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]

Ordered on [*]/received on [*],

Name of consumer(s),

Order confirmation number,

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Crown copyright 2013.




Castelli Cafe Privacy Policy

Last updated March 2016


We take the privacy rights of users of this site very seriously and this Privacy Policy explains to you how certain information about you may be processed. By using the site and placing orders, you expressly consent to the use of your data in accordance with this Privacy Policy.


Information about us

We are Saddleback Limited trading as Castelli Cafe. We are a company registered in England and Wales under number 05134944 and with our registered office and main trading address at 12 Apollo Park, Armstrong Way, Yate, Bristol BS37 5AH. Our VAT number is GB840350655. We operate the website www.castellicafe.co.uk

Contacting us. If you wish to contact us for any reason you can do so by e-mail at info@castellicafe.co.uk, telephone 01454 285 286 or post to Castelli Cafe at Saddleback Ltd, 12 Apollo Park, Armstrong Way, Yate, Bristol BS37 5AH.


1. YOUR DATA

1.1. "Your data" means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, Registration Name, Password, where applicable, and other information from which you can be identified and which you may disclose to us or otherwise via the site at any time.

1.2. Castelli Cafe does not hold any bank or card details. All online payments are processed through a third party encrypted secure banking partner. Please refer to "our secure banking service provider" for their privacy policy referring to card and bank details.


2. COLLECTION OF YOUR DATA

We collect your data when:

2.1. You create an on-line account

2.2. You place an order

2.3. You make a complaint or enquiry or provide other feedback to us

2.4. You place a comment on the site

2.5. You submit an entry to a competition or prize draw

2.6. You disclose your data to us through the site at any other point.


3. USE OF YOUR DATA

3.1 We use your data to

(a) Process the registration of your on-line account and maintain your on-line account

(b) Process and complete orders you place via the site

(c) Process and deal with any complaints or enquiries made by you

(d) Monitor, develop and improve the site and your experience

(e) Make comments available on the site;

(f) Where (and only where) consented to by you, to send you and keep you updated with information by email/post/telephone about existing and new services and special offers from us or Our group companies

(g) Where (and only where) consented to by you, to send you information by email/post/telephone about products or services of selected third parties a

(h) Where you are a prizewinner, to publish or otherwise make available a list of prizewinners.

3.2. To opt-out of receiving any information pursuant to paragraphs 3.1 (g) or 3.1 (h) you can:

(i) Amend your preferences accordingly in your on-line account

(ii) Use the facility contained in any such communication

or

3.3. Your data will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements.

3.4. Please be aware that when you choose to post a comment review to the site, this and any personal data that you choose to include in it may be made available on the site and therefore be accessible to any visitor to the site. Please therefore think carefully about the content of your comment and only make available what you are happy for others to read.


4. PASSING ON YOUR DATA TO THIRD PARTIES

4.1. We may pass on your data to other parties as follows:

4.1.1 To Our employees, agents and sub-contractors to administer your on-line account and orders and other parts of the services

4.1.2 To third parties in the circumstances set out in Clause 3.1 (h)

4.1.3 Some general statistical information about the site user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties and cookies (see 6 below) and other web analytics may be collected and processed by a third party on our behalf but these details will not include information personally identifying you;

4.1.4 We may disclose your data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or where required by law;

4.2. We do not actually pass your data to third persons other than in the circumstances set out in 4.1 above. Any administration or correspondence under paragraph 4.1 (save in the case of 4.1.2) is conducted by us on behalf of third parties and they do not have any access to your data unless you yourself choose to contact them or give your consent to such third persons directly.


5. DATA SECURITY

5.1 We endeavor to take all reasonable steps to protect your data. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.


6. COOKIES

6.1. Cookies are small pieces of information stored by your browser on your computer's hard drive. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the site and generally in order to monitor usage of the site. Most web browsers automatically accept cookies, though you do not have to. We do not control the use of cookies by third parties other that the agents who provide the web analytics service for our own site. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the site.

6.2. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.


7. ACCESSES TO AND UPDATING YOUR DATA

7.1 Where you are a registered on-line account holder, you may access and update your data contained in your on-line account. You must make sure that you update your data as soon as possible with any and all relevant changes.

7.2 If you would like to receive a copy of your data held by us, please email (address at bottom of the page.


8. LOCATION OF AND TRANSFERS OF YOUR DATA

Your data may be held or accessed by Castelli entities in Europe and the US and Australia in the course of providing the site and services to you. We also use third party providers in order to fulfill the purposes set out in paragraph 3 above who may be located in countries in Europe or in the US or Australia. In terms of any such transfers, We ensure that your data is transferred with relevant and appropriate contractual and other safeguards in place to ensure that it is kept secure and handled in accordance with relevant laws. You consent to this transfer of your data on these terms. Please also note that, if you choose to post a comment on the site then this and any personal data you choose to include in it may potentially be available to site users worldwide.


9. OTHER LINKS

Please be aware that the site may link to other web sites that may be accessed by you through our site. We are not responsible for the data policies, content or security of these linked web sites. We do not have any control over the use to which third parties may put your data where you choose to purchase products or services or otherwise to contact them via this site.


10. CONTACTING US

If you have any questions about Our Privacy Policy or how we use your data please contact us by email at info@castellicafe.co.uk



Castelli Cafe Cookie Policy


All websites in the EU have to have a Cookie policy by law, to help you make informed choices about your browsing. The law if fairly new cookies have been around much longer.

It's worth mentioning that all websites use cookies to help make them work as efficiently as possible.

Castelli Cafe also use them to get an idea of how many visits our site is attracting and what you're looking at – this helps us improve our service to you.

By using our site you consent to store a cookie on your device you can alter your settings to eliminate some of the information cookies can see, but some information held on cookies i.e. for secure banking purposes cant be removed for obvious reasons.

In order for you to know what cookies we use – where and what information they contain please read on.


What is a cookie?

Cookies are small pieces of data that websites store in your browser in order to remember your personal settings – e.g. stuff like whether you are logged in, or which items you just added to your shopping basket. They're mostly used to speed up your browsing experience. Without them, your site visit would be quite tedious having to enter in the same information repeatedly or waiting for a page to reload.

Websites can also use cookies to report on traffic and visitor actions through a 3rd party. For instance, where users came to their site from, how many times they've visited, what pages they looked at and how long they spent browsing. These are very important for everybody concerned as this info helps search engines perform faster and gets you to what you want in 00.02 sec.

Cookies are anonymous. They use a randomly generated number to identify themselves and contain no information that could personally identify you.


Which cookies does Castelli Cafe use?

This is a list of the cookies that may be stored on your browser when visiting our website:


The Frontend Cookie

This cookie stores all the information about your current and previous visits, whether you are logged in or browsing the site as a guest, and also the contents of your shopping cart.


The Stid and Uset Cookies

These cookies are only set when you are browsing a product page. They provide us with statistics on the usage of the "Share This" functionality (via Facebook, Twitter or E-mail). They help us gauge a product's popularity, as well as ensure we don't share products with you which you aren't interested in.


The Paypal Cookie

These are only set on the checkout page. Their purpose is to help the process of Paypal payments.


The Utma Cookie

This cookie keeps track of the number of times a visitor has been to the site, when their first visit was and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like dates and visit-to-purchase percentages.


The Utmb and Utmc Cookies

The Utmb and Utmc cookies work together to calculate how long a visit takes. Utmb takes a timestamp of the exact moment in time when a visitor enters the site, while Utmc takes one of the exact moment in time when that visitor leaves the site. Utmb expires at the end of the session. Utmc waits 30 minutes and then expires. Utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another page view to happen, if it doesn't, it expires.


The Utmz Cookie


The Utmz keeps track of where you came from, which search engine you used, which link you clicked on, which keywords you used and where in the world you were when you accessed our website. It expires 6 months. This cookie is how Google Analytics


More Information on Cookies

For more information on cookies and how to disable them, you can consult the information provided by Civic UK at https://www.civicuk.com/cookie-control/browser-set...